Security & Trust

Your Privacy is Our Prioritized Promise

We believe trust is built on absolute transparency. Learn how we handle, process, and safeguard your personal data across all of our services.

Last updated: July 14, 2026

1. Scope & Affiliates

Solix Global Holdings & Investment Pvt. Ltd. and its affiliated companies (including Solix Electronic Nepal Pvt. Ltd. and Sunny Footwear Udhyog) are committed to protecting the privacy of our customers, partners, and website visitors.

2. Information We Collect

We may collect basic personal information when users contact us through our website or other communication channels. This includes:

Personal Identity Data

Your name, phone number, and email address provided voluntarily when you get in touch.

Inquiry Specifics

Specific details, messages, and requests submitted during your communications with us.

3. How We Use Your Data

We handle your personal identifiers carefully. The gathered information is used solely for the following objectives:

  • Direct business communication and responses.
  • Dedicated customer support and system resolution.
  • Ongoing service improvements for an optimized user experience.

4. Information Sharing

We strictly protect your privacy. We do not sell, rent, or share personal information with third parties except under these essential frameworks:

Exclusion CaseDescription
Legal ObligationWhen explicitly required by applicable local and global laws.
Business OperationsNecessary physical delivery procedures or immediate service support.

5. Security Measures

We value your trust. Consequently, we take appropriate security measures to protect your user data from:

Unauthorized Access

Data Misuse

Unwanted Disclosure